Return and Refund policy

Return and Refund Policy

At FurFlask Essentials, we’re committed to ensuring that you and your furry companions are completely satisfied with our products. We understand that sometimes things don’t work out as expected, so we’ve created a fair and straightforward return and refund policy to make your experience worry-free.

1. Return Eligibility

We accept returns on all FurFlask Essentials products within 30 days of the purchase date. To be eligible for a return, your item must:

  • Be unused, clean, and in its original packaging
  • Include the original receipt or proof of purchase

If you received an incorrect or defective item, please contact us immediately so we can resolve the issue as quickly as possible.

2. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact Us: Reach out to our Customer Support team at info@furessentialsph.com with your order number, a brief description of the reason for the return, and photos if the item is defective or incorrect.
  2. Wait for Confirmation: Our team will review your request and provide you with further instructions, including the address to send your item.
  3. Ship the Item: Pack your item securely and send it back to the address provided. We recommend using a trackable shipping service to ensure safe delivery.

3. Refund Process

Once we receive your returned item, our team will inspect it to confirm it meets the eligibility criteria. If approved, we will process your refund as follows:

  • Payment Method: Refunds are typically issued to the original payment method. If you paid via Cash on Delivery, you can choose between store credit or a bank transfer for your refund.
  • Processing Time: Refunds generally take 5-10 business days to appear in your account, depending on your payment provider.

4. Exchange Option

If you would like to exchange your item for a different color or product, please specify this in your return request. Exchanges are subject to product availability.

5. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Items that have been used or damaged after delivery
  • Gift cards or promotional items

6. Additional Questions

If you have any questions or need assistance with the return and refund process, our Customer Support team is here to help! Please don’t hesitate to reach out to us at info@furessentialsph.com.